Caroline Southgate, BSc (Hons) MCSP
Caroline is a source of energy and enthusiasm. If you asked her to help you solve a business or clinical problem, to come up with a positive take on your challenge, you can guarantee that her take on it will be novel, inspire you and set you off again feeling revitalised. Having undertaken to train as a physiotherapist with four young children in tow, when she qualified in 1997 from UEL no one could have been more proud of that cap and gown!
This introduction to Caroline is not her CV, needless to say that has a lot on it which is related to thorough clinical professional development. Like many clinicians Caroline developed her skills to make sure the patient always got the most effective treatment but along the way she also worked on the things a physio degree did not teach.
2005 saw Caroline qualify with the Centre for Effective Dispute Resolution (CEDR) as a commercial mediator. Taking these skills into business development along with helping personal injury patients to challenge their pre conceived beliefs about compensation, recognising the impact of long legal processes on their health and wellbeing.
Caroline would love to help you in your home care business, to be a force of positive change on the lives of those who need care and support to stay living well at home by developing links in the industry and integrating health with social care.
Your safe sounding board
Chair or board advisor
Short project or longer term plans
Hourly rate or pro bono advice - one hour conversation with no cost or obligation we can plan and make cost effective input to suit the project
Mentoring and business development
Highly focused 1:1 mentoring and advisory sessions giving you personal clarity for your role, your professional development or your business direction and strategy.
Mediation- difficult conversations
Dealing with difficult conversations in business. Working as a diplomatic, neutral host at meetings with your customers and their families when issues over care arise.
Consultancy
Business strategy for domicillary care companies. Advising on strategy, systems, training and all facets of your business to avoid mistakes and get to delivering an Outstanding level of care.
A trusted advocate in elderly care situations and an expert witness on elderly care.
News
Medications in home care
Home care Managers, do you lose sleep or feel burdened by the responsibility of medications for your clients?
Medicines Management Panel Discussion at the Care Show
and further Workshops
Caroline was delighted to be invited to host a panel session at the Care show.
The panel consisted of Prof Julia Riley from the Marsden Hospital, Nice Fellow Juliette Milard from Newcross Healthcare, Medicines implementation consultant from NICE, Michelle Liddy and from Coventry and Warwickshire CCG Kathryn Smith, Care Home support pharmacist. A very prestigious panel indeed!
The discussion around how we can keep people who have care in their own home safe and to help maximise their benefit from their medications was well received by an audience of home care managers. Everyone identified with the problems which can arise, be that at 9 at night with a carer in a home alone trying to make sense of medications which have been changed be a hospital appointment or when starting a new client in care and trying to establish which medications they take and when.
The audience feedback included a request for more opportunity for managers to discuss these important issues.
Choose to Challenge
International Women’s Day 2023
Another IWD and another challenge. Caroline is now a Trustee of the Jumbulance Trust a long standing charity founded by the wonderful Kathryn Salvesen over 30 years ago to provide accessible travel on our purpose built coach vehicles watch out for updates this year
As part of International Women's Day 2021 Caroline was asked to contribute to this inspirational e-book, a collection of stories featuring business owners who attended The Cranfield School of Management Business Growth Programme (BGP).
Read about the challenges business-owners face and get inspired by their success and personal stories of growth here
Don’t miss….
Watch again Caroline chairing a very exciting panel for the #careuncut Co-Produce Care event opening up the very important discussion of ‘Management Of Medicines In The Community’.